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About HBR Press
At Highpoint Business Resources Press, we’re more than just a publishing company; we’re your partners in transforming ideas into practical action. Specializing in business and management publications, we strive to elevate industry knowledge, empower professionals, and inspire change.
With a commitment to quality and a passion for innovation, we work closely with established thought leaders and award-winning practitioners to craft valuable content that makes success easier for you.
Our publications are meticulously curated to offer valuable insights, practical guidance, and actionable solutions for today’s dynamic business landscape.Together, let’s reach new heights in knowledge, leadership, and success. Welcome to Highpoint Business Resources Press, where every page turns possibilities into realities.
Featured Book: Results Stat!
Testimonials:
B. Joseph Pine II
Coauthor, The Experience Economy: Competing for Customer Time, Attention, and Money
"As someone who has studied not just Disney but experiences the world over, no one captures the nuts-and-bolts of creating a world-class 'wow' experience like Mark David Jones. And I so love that he focuses here on the healthcare industry, for research shows that the better the patient experience, the better the outcomes. And that's what truly matters in healthcare. So read Results Stat! and follow its tools and prescriptions to transform both the patient and the caregiver experience to be magical. Now."
Sue Kong
Director, NHS Elect, National Health Service UK
“What an amazing book! It is like having a mentor and coach to get us all from the page to action.” “Exceptional customer care in healthcare isn’t just a service – it’s an experience that people will remember for the rest of their lives or until their next interaction with your organization. This guide offers a comprehensive roadmap, providing practical insights, real world examples and templates from Mark David Jones’ long career with top global organizations for implementing empathetic processes seamlessly. ‘Results Stat’ is an indispensable resource for organizations navigating change by fostering meaningful and compassionate staff and patient engagement”